Refund policy

Made to order

Every Mapped Moments poster is personalised and printed to order — produced specifically for you from the design you created in our editor. Under EU and Irish consumer law, the standard 14-day “cooling-off” right of withdrawal does not apply to goods made to the consumer’s specification or clearly personalised. We therefore cannot accept returns or cancellations for change of mind once your order has entered production.

Please check your design carefully on the review screen before you order. What you see in the editor is exactly what we print.

If something is wrong with your order

If your poster arrives damaged, has a print defect, or does not match the design you created, we will put it right.

Email mappedmomentsco@gmail.com with your order number and photographs of the print, the packaging inside and out, and the shipping label. Within 30 days of delivery we will reprint and reship your order free of charge. You keep the original and there is normally nothing to post back, although we may ask you to return an item where it is reasonable to do so.

Where a replacement is not possible, or a replacement arrives with the same fault, you may instead have the order refunded in full.

Your statutory rights

The 30-day window above is our own no-quibble service promise, not a limit on your legal rights.

Under the Consumer Rights Act 2022 and EU law, goods must conform to the contract, and you have up to two years from delivery to raise a lack of conformity. During that period the remedies available to you are, in order, repair or replacement, and then a price reduction or a refund where repair or replacement is impossible, disproportionate, or has failed. Nothing in this policy limits or replaces those rights.

Framed prints — peel the film first

Framed posters are glazed with shatterproof plexiglass, which ships with a thin protective film over it. That film often looks tinted, cloudy or scuffed. Peel it off and the surface underneath is perfectly clear. If your frame looks marked when you open it, please check for the film before getting in touch.

Spotted a mistake after ordering?

Email us as quickly as you can. If your order has not entered production yet we will do our best to correct or cancel it, but once printing has started we can no longer change it.

Cancelled or refused deliveries

Because these are personalised goods, an order refused at the door or returned to us as undelivered after failed delivery attempts cannot be resold and is not automatically refundable. Please make sure your delivery address is correct at checkout.

Mapped Moments, Limerick, Ireland · mappedmomentsco@gmail.com